FAQ

Please click here to register for updates on all our news and events. For queries relating to registration for cargo shipment, click here to review our global list of agents.

For a quotation, please contact your local, friendly agent for further information.

CStar Line operates on many, well established trade routes globally. Click here to find out more about our current list of active routes and schedules. Click here to review our global list of agents. Don’t forget to subscribe to CStar Line for updates on the roll out of our ship tracker for live updates on your shipment.

CStar Line provides Carrier’s Own Container (COC) for dry goods, reefer commodities and solutions for dangerous goods shipments (subject to conditions). For flexibility, we also have options for Shipper’s Own Container (SOC). Click here to learn more about our offering.

Yes, you can! CStar Line supports Shipper’s own container for ultimate flexibility to your business. Click here to learn more about our offering.

CStar Line can ship dry goods, reefer commodities and dangerous goods. For further information on shipments please contact your local agent here. For a list of prohibited goods and to review our current terms and conditions and terms of carriage, click here.

CStar Line supports dangerous goods shipments. For further information on shipments please contact your local agent here. To review our current terms and conditions and terms of carriage, click here.

Yes. CStar Line can undertake shipments to and from Russian ports at this time. We are also able to offer inland, multimodal shipping options to and from this destination. Current activities will be reviewed in line with legislative changes. Restrictions to sanctioned entities and persons apply. For further information, please contact your local agent.

General quotations are valid for one month. However, we can quote with 2 weeks and 3/6/12 month validity if required. We can even quote subject to a specific vessel if needed.

At this stage, CStar Line is only providing FCL. Please contact your local agent to accommodate your request. For further information click here to find your nearest agent.

CStar Line provides a subscription service for our latest news and events, to subscribe, click here. For information pertaining to shipments, we will ascertain your preferred method of contact through your agent and endeavour to use this method where feasible and legal to do so.

CStar Line operates an international network of agents who will be happy to assist you in booking your next cargo shipment. To view our network of agents, click here. Alternatively, please submit an enquiry here and one of the friendly team will be in touch shortly to assist you.

The following information is mandatory for the creation of a booking:

1. Service contract number
2. Port of loading
3. Port of discharge
4. Cargo type
5. Equipment type and quantity
6. Equipment COC/SOC

To complete a booking request, please click here.

Please contact your local agent for more details. Click here for details of your local agent.

CStar Line terms and conditions and conditions of carriage can be found on our terms and conditions page. Please click here.

Please contact your shipping agent and refer to our terms and conditions for more information.

Please submit a Change of Destination request to your shipping agent. Click here for more details.

Please contact your local agent for further information.

Yes, you can! You can duplicate a booking from your previous shipments.

Please contact your shipping agent and refer to our terms and conditions for more information.

Currently CStar Line does not provide this service.

Yes, you will receive notifications about any changes to your cargo’s transport plan.

Please speak to your local agent for further details about what format (e.g. physical or electronic) any required documentation can be accepted in.

Yes, you can preview a Draft of your bill of lading online.

No, an original Bill of lading will be printed and distributed after vessel departure.

Please contact your local agent for assistance.

No, CStar Line is not able to settle invoices on behalf of customers.

Please submit an amendment request. Click here to receive more details.

CStar Line terms and conditions of carriage can be found on our terms and conditions page. Please click here.

Please check required information and Shipping Instructions Form here.

To check required information and Shipping Instructions Form. Please click here.

OBL number is a unique number of your shipment. You can find it in the upper right corner of your Bill of Lading.

Please contact your local agent for further details.